Does your tracking number say your DoggieLawn was delivered but you can't find it anywhere?

Check with your leasing office and neighbors to see if it was delivered there. We also suggest contacting Fedex at 1-800-GoFedex to have them contact the driver and see where they left your package.

If you're still not able to locate the shipment, send us an email to WITHIN 48 hours of delivery* to report the incident and we will contact you as soon as possible to resolve the issue.

* Delivered but missing items must be reported via email WITHIN 48 hours of delivery by the carrier. Track your order at Tracking numbers are emailed as soon as the carrier picks your package from our warehouse.

We ship via FedEx Home Delivery, a ground service which typically delivers packages within 1-5 business days of shipment depending on your location. Please be sure to track your shipment and follow the progress of your order to ensure you open your shipment as soon as it is delivered since this is a perishable item.

We do not require a signature release; however, it’s ultimately up to the driver and whether they feel it’s safe to leave your package at your front door. If your driver leaves a notice requiring a signature we recommend leaving a friendly little note for your driver to always leave the grass, even when you’re not home (after all, who would want to steal a box of grass?). An even better option is to sign up for FedEx Delivery Manager. With FedEx Delivery Manager you can customize your delivery and give instructions directly to the driver in your area such as “no signature required.” or “leave at front door.” If you have issues receiving packages at your home or office, FedEx also gives you the option to hold your packages at a different location for pick up! You can choose from a local FedEx store, Walgreens, Albertsons or Kroger location! Click HERE to find a location near you.


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